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The first two weeks as a Nissan Innovation Specialist

I’m still in the Automotive trade but this is different. I’m still in the showroom but I do have an office now.

Nissan are heavily investing in altering the showroom dynamic and I’m delighted to be one of the first to ‘pioneer’ this challenge.

As you can see it is still very male dominated…

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We are the first 15 out of a growing team of 50 ‘Innovation Specialists’ to join the UK dealer network. We are not sales people, yes you’ve heard me right, the majority of us are from a sales background but we are providing education without the sales pressure in the showroom.

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How do you keep your customers?

So I’ve been going on about ‘customer retention’ a fair bit lately.

It makes up the first bit of my LinkedIn profile, so its fair to say it is important to me.

I work in customer service and I have also been the served customer. I know the type of experience that will ensure that I continue to use a brand.

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Technology Cars: the future is here.

The google car. A car that can drive itself.

An android car. You can download apps in your car.

This is the future of our means of travel and it is important we embrace it.

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Test Driving the Public. Be Safe at Work.

Every day I do test drives at work.

‘Bums on seats sell cars’ we get told. It does. But there is an element of risk involved whilst taking a person you don’t know, out in a car.

This is a list of the frequent sayings by people on a test drive:

“I couldn’t do your job.”

“How do you deal with really bad drivers?”

“This feels like a driving test”

“Don’t you get stressed being the passenger all the time?”

“Have you ever been stolen?”

 

Although I laughed at the last one it is something I think about every single day.

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10 Life Lessons a Car Showroom has taught me.

How does a Car Dealership relate to real life?

January 3rd marked the year anniversary of my showroom opening.

I started working for the company before this but it was just a building site then (I documented it’s progress here: http://lifestyleseatbrighton.wordpress.com).

The New Year, 2013, saw me thrust into the limelight of the sales environment on my own, fresh from the protective shield of University. My boss was very supportive but I had no idea what was ahead of me.

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An Update: On me

It’s been since Christmas time since I wrote on here… my only excuse is that I have been working very hard.

I’m now reaching the 9th month of my time in car sales for Lifestyle SEAT and I’m based in Brighton. 9 months sounds like a long time but I’m still learning.. slowly but surely.

I’ve continued on my fitness, albeit, a lot less intense than the extreme adventure that I was on. My most challenging aspect is making sure I eat enough. Anyone who has worked in a showroom will understand the time pressures and how reluctant most sales people are to leave for a break. I’m getting there!

in a boot

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Moving on after the Christmas ‘binge’

I have had a great Christmas. New house, new handbags, new books, new body. It’s been great, but I feel as though I celebrated a little too much.

It’s the season to be merry and I have taken that quite literally!

My argument is that I have worked very very hard to get this far and I deserve a bit of a break and i should relax.

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