“This is a man’s world.” Oh please shut up.

*Sorry for the angry title.*

I haven’t blogged for a little while. I know I need to do it more, it’s good for the soul.

I’m using it today to rant. Properly RANT.

The story starts a couple of weeks ago. I walked past the service department at work and a lady was shouting at a service advisor. I don’t know the situation or why she was shouting but I knew the reason. She was lashing out because she was scared of the situation she was in. Unfamiliar territory, most women I know will openly admit they will send their husbands, Dad’s, or any man in their life to deal with their car rather than go and sort it themselves. Why is that? They don’t do that with any other part of their lives.

Continue reading ““This is a man’s world.” Oh please shut up.”

10 Things That Ballet Taught Me About Business.

In the motor trade we get sent on training courses quite a lot. No matter where we are, or what we are learning about, we always have to go through this embarrassing ritual of introducing ourselves and stating a fact that no one else knows. Of course no one knows anything about me so sometimes I just make something up. I once told the room I was once a page 3 model and then held in my laughter as they tried to stare at my chest with their peripheral vision. (The vast majority of men are not very good at this.)

Most of the time, however, I am aware that I am going to meet these people again. Like a lot of trades, the motor industry is a bit incestuous and someone always knows someone else, so I tend to go with the usual: I have a grade 8 in ballet.

After a little while, it got me thinking that actually my training to be a dancer stood me in good stead for the business world. So here are 10 things that ballet taught me about business.

Continue reading “10 Things That Ballet Taught Me About Business.”

How do you keep your customers?

So I’ve been going on about ‘customer retention’ a fair bit lately.

It makes up the first bit of my LinkedIn profile, so its fair to say it is important to me.

I work in customer service and I have also been the served customer. I know the type of experience that will ensure that I continue to use a brand.

Continue reading “How do you keep your customers?”