*Sorry for the angry title.*
I haven’t blogged for a little while. I know I need to do it more, it’s good for the soul.
I’m using it today to rant. Properly RANT.
The story starts a couple of weeks ago. I walked past the service department at work and a lady was shouting at a service advisor. I don’t know the situation or why she was shouting but I knew the reason. She was lashing out because she was scared of the situation she was in. Unfamiliar territory, most women I know will openly admit they will send their husbands, Dad’s, or any man in their life to deal with their car rather than go and sort it themselves. Why is that? They don’t do that with any other part of their lives.
Continue reading ““This is a man’s world.” Oh please shut up.”
So I’ve been going on about ‘customer retention’ a fair bit lately.
It makes up the first bit of my LinkedIn profile, so its fair to say it is important to me.
I work in customer service and I have also been the served customer. I know the type of experience that will ensure that I continue to use a brand.
Continue reading “How do you keep your customers?”
The google car. A car that can drive itself.
An android car. You can download apps in your car.
This is the future of our means of travel and it is important we embrace it.
Continue reading “Technology Cars: the future is here.”
How does a Car Dealership relate to real life?
January 3rd marked the year anniversary of my showroom opening.
I started working for the company before this but it was just a building site then (I documented it’s progress here: http://lifestyleseatbrighton.wordpress.com).
The New Year, 2013, saw me thrust into the limelight of the sales environment on my own, fresh from the protective shield of University. My boss was very supportive but I had no idea what was ahead of me.
Continue reading “10 Life Lessons a Car Showroom has taught me.”